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Common Misconceptions about Video Banking

Common Misconceptions about Video Banking

Since Video Banking’s inception at First Security, there have been many misconceptions about the new technology. Customers didn’t know that it was more than an ATM or that the Video Bankers were local people working inside the same building as all the other bankers and tellers in Charles City.

“We began joking that we were ‘in the box’ of the ITM,” commented Billi Kraft, Video Banking Supervisor. “People are much more used to the new technology now that it’s been a part of First Security for three years, but there are still many of the same questions we hear from time to time.”

That’s why we thought it would be fun to share responses to some common misconceptions about video banking:

  1. You don’t need deposit slips, withdrawal slips, or even your debit card to do business with a Video Banker. You simply key in your account number on the touch screen.
  2. Video Bankers don’t actually touch the cash that dispenses or is received by the ITM.
  3. Although ITMs look like an ATM, withdrawal limits are much higher at an ITM than at an ATM. The ATM limit is $200, but when you work with a Video Banker, the limit is $2000.
  4. You can request your cash back in certain bills. Video Banking offers 1s, 5s, 20s, 50s, and coins.
  5. Funds are available at the time of your transaction.
  6. Video Bankers can help with almost all banking needs. They can help with almost any transaction that you would ask a teller inside the bank to conduct.
  7. One major benefit of Video Banking is the extended hours. Video Bankers are available from 7 AM to 7 PM, Monday through Friday, and from 7 AM to 1 PM on Saturdays. This gives customers plenty of time to deposit or cash their paychecks on a Friday evening after work. Or they can withdraw cash for theater concession stands before the movie starts. It provides so much more flexibility compared to traditional banking.

If you haven’t tried it yet, give it a shot! It’s as simple as driving up and tapping the screen. Then you’ll have a local banker from First Security walk you through the rest.

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