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Frequently Asked Questions

ITM

  1. Will the ITMs replace employees?

    Not at all.  ITMs are an extension of our people and not a replacement for them.  They are fully operated by a live person on the other end, who is there to help you as you conduct your transaction.  First Security ITMs allow us to serve you with significantly extended hours without losing the personal touch that we all value so much.

  2. What hours will ITMs be available?

    7 - 7 - 5: ITMs will be open for business from 7AM - 7 PM Monday through Friday.  In addition, ITMs will be open from 7AM - 1PM on Saturdays.  These hours are in addition to current lobby hours, where you will continue to have the option to walk in and conduct a transaction directly with a First Security banker in person.

  3. What kind of transactions can I do at a First Security ITM?

    Most all transactions that are currently done face-to-face with a teller can be done at an ITM, including deposits, withdrawals, account transfers, loan payments and more!  Simply touch the ‘Start’ button on the screen and get connected with a live First Security video banker to begin the transaction.

  4. How do I use a First Security ITM?

    Simply touch the ‘Start’ button on the screen and a First Security video banker will appear to assist you with your transaction. Once you have been connected with a video banker, you will be able to see and speak with a live person that can easily walk you through your transaction if it is your first time using the ITM.

  5. How is an ITM different from an ATM?

    ITMs provide a personal interaction with a live First Security video banker. Each time you use an ITM you will be connected with a video banker to have a face-to-face conversation as you conduct your transaction. In addition, they allow you to conduct more transactions than an ATM, including deposits, withdrawals, account transfers, loan payments and more!

  6. Will my conversation be private?

    Yes, First Security ITMs offer a number of ways that you can maintain privacy as you conduct your transaction.  Drive-Up ITMs provide you the option to adjust the volume on the speakers, plug in your own earbuds or headset, or utilize the chat feature on the screen to type messages.  Your privacy is important to us and the ITMs allow you the flexibility to choose how you communicate with a video banker.