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Video Bankers' Banking Outside the Box Initiative Benefits Local Fire Departments

Video Bankers' Banking Outside the Box Initiative Benefits Local Fire Departments

When First Security first introduced Video Banking to customers, many wondered just where the Video Bankers were located. One Video Banker always joked that they were “inside the box” or working directly behind the screen. In reality, the Video Bankers work from Charles City where they remotely interact with customers and assist with their banking needs.

In the winter of 2017, the Video Bankers wondered how they could begin engaging and getting more involved in local communities beyond the Video Banking screen. Thus, Banking Outside the Box began.

Since November 2017, the Video Bankers have cleaned the Charley Western Bike Trail in Charles City, have raised awareness for and made donations towards PAWS Humane Society, delivered poinsettias to local businesses and nursing homes, fulfilled gift requests on West Fork School’s Miracle Tree, created blankets for the residents of Manly Specialty Care, and collected books for the Hampton Public Library book sale.

In early July, the Video Bankers wrapped up their latest project in conjunction with Invisible Fence®. The Video Bankers partnered with Invisible Fence to help in their efforts of expanding their initiative, Project Breathe™. Project Breathe is a pet oxygen mask donation program organized by Invisible Fence and is designed to provide oxygen mask kits to fire departments. Invisible Fence’s goal is to provide pet oxygen mask kits to fire departments throughout the United States and Canada.

The Video Bankers referred many local fire departments to the organization, helping them easily apply for these kits. Each kit includes a small, medium, and large oxygen mask which could save animals that are suffering from smoke inhalation after a fire rescue.

After applications were returned, the Video Bankers invited the fire departments and many area vets to one of two presentations to receive the kit and view a demonstration of how to use the new equipment. Billi Kraft, Video Banking Supervisor, and Hannah Chambers, Retail Advisor, even made “pupcakes” to share with the dogs in attendance. Many were sent home with the firefighters to share with their pets at a later time.

“It was a great opportunity to partner with Invisible Fence—The entire process from application to presentation was very simple.,” commented Kraft. “Kevin Carlson, our contact person for Project Breathe, and all the staff at Invisible Fence were great to work with. We were very pleased to have had such a great turnout for our local fire departments. We hope these masks make a difference in our communities.”

For fire departments that are interested in applying to receive a kit for their station and learning more about the program, information can be obtained at the following website:

First Security Bank & Trust has nearly $500 million in assets, with locations across North Central Iowa and headquarters in Charles City. Please visit for additional information. Member FDIC.

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