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First Security Begins Reopening Lobbies

First Security Begins Reopening Lobbies

Phased reopening plan now underway at First Security Bank & Trust. 5 locations open Wednesday with more planned for July 1.

After much planning, organizing, and excitement, First Security Bank & Trust is proud to announce that a phased reopening process has begun. As of Wednesday, June 17th, five locations are now back open during regular business hours. Four more locations are planned to reopen on July 1st, with the remainder to reopen on a date to be announced.

Lobby Reopening Schedule:

  • June 17th: Charles City, Hampton, Manly, Nora Springs, Riceville
  • July 1st: Dumont, Rockford, Rockwell, Thornton
  • TBA: Aredale, Ionia, Marble Rock, Rudd

To achieve this reopening goal, we have reorganized our lobbies to meet health guidelines. Visitors are encouraged to wear masks, maintain distance while in lobbies, and keep any pens they use during their visit. Protective barriers are in place between customers and employees, and disposable masks and hand sanitizer will be provided. We’ve produced a music video to help explain these changes, which can be seen by playing the video above.

Items left in night drop boxes will be retrieved each business day at locations with closed lobbies. We also encourage you to explore the services we offer to help you bank from a distance. You may find these services even more convenient than visiting the lobby:

  • Online Banking and Bill Pay
    • Manage accounts 24/7, check balances and review transactions, transfer funds, pay bills, set up recurring transactions
  • Mobile Banking App and Mobile Deposit:
    • Manage accounts 24/7, check balances and review transactions, pay bills, deposit checks using your phone’s camera, turn debit cards on or off
  • Mobile Wallet: 
    • Register your First Security debit card in Apple Pay®, Google Pay™, or Samsung Pay® and make purchases touch-free using your phone
  • Online Account Opening: 
    • Open certain deposit accounts completely online
    • Using the mobile app, enter personal information by taking a photo of your driver’s license
    • Apply for mortgage loans
    • Apply for personal and consumer loans
  • Video Banking:
    • A virtual lobby available at these locations: Charles City, Hampton, Manly, Nora Springs, Riceville, Rockford, Rockwell, and Thornton.
    • First Security is the only local bank with this technology!

Safety is our highest priority in this decision. We must be confident in our ability to maintain your health and the health of our employees, who want to continue serving you. We greatly appreciate your continued patience.

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