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Beginning Monday, August 17, Rockwell and Thornton locations will reopen with temporarily-adjusted hours. Rockwell’s lobby will open from 9am – Noon, and Thornton’s lobby will open from 1pm – 3pm Monday through Friday. Both locations offer video banking through ITMs from 7am-7pm Monday through Friday and 7am-1pm Saturday.

These reduced hours will help us serve you while we manage with a reduced staff due to an employee’s recent COVID-19 diagnosis. The employee who tested positive and the coworkers who were in close contact have been quarantined for several days. Please join us in praying for a fast and complete recovery!

We have determined that no customers had close contact with the employee recently. In addition, many safety measures are in place in all of our locations, which include shields at all teller windows, required face coverings for employees, and encouraged face coverings for customers.

Both locations have been professionally cleaned and sanitized according to Iowa Department of Public Health guidelines. While we believe they are now safe to occupy, we are choosing to keep them closed until Monday out of an abundance of caution.

We encourage you to explore the services we offer to help you bank from a distance. You may find these services even more convenient than visiting the lobby:

  • Online Banking and Bill Pay
    • Manage accounts 24/7, check balances and review transactions, transfer funds, pay bills, set up recurring transactions
  • Mobile Banking App and Mobile Deposit:
    • Manage accounts 24/7, check balances and review transactions, pay bills, deposit checks using your phone’s camera, turn debit cards on or off
  • Mobile Wallet: 
    • Register your First Security debit card in Apple Pay®, Google Pay™, or Samsung Pay® and make purchases touch-free using your phone
  • Online Account Opening: 
    • Open certain deposit accounts completely online
    • Using the mobile app, enter personal information by taking a photo of your driver’s license
    • Apply for mortgage loans
    • Apply for personal and consumer loans
  • Video Banking:
    • A virtual lobby available at these locations: Charles City, Hampton, Manly, Nora Springs, Riceville, Rockford, Rockwell, and Thornton.
    • First Security is the only local bank with this technology!

Safety is our highest priority in this decision. We must be confident in our ability to maintain your health and the health of our employees, who want to continue serving you. Thank you very much for your patience as we navigate these new challenges!

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