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4/3/20 Update: If you'd like to learn more about the financial support resources we are offering at First Security, please follow the link below. It also contains links to valuable information on federal, state, and local assistance programs:

3/19/20 Update: We've received some questions about accessing safe deposit boxes. Please call 1.800.272.0159 so you can be directed to your local bank representative about scheduling an appointment to do this. We appreciate your patience and cooperation!

First Security Bank & Trust announced the closure of all lobbies to the public on March 18th in response to COVID-19 containment efforts. Drive-up windows will remain open during regular hours at our Charles City and Hampton locations, and video banking is available from 7am – 7pm Monday through Friday, and 7am – 1pm Saturday at our locations in Charles City, Hampton, Manly, Nora Springs, Riceville, Rockford, Rockwell, and Thornton branches.

“This is an effort to protect the health of our customers, employees, and the greater community,” said First Security President / CEO Kurt Herbrechtsmeyer. “Banking today is a 24/7 service, and we remain committed to serving our customers. While we are attempting to limit the spread of coronavirus by reducing in-person visits, we are still here to serve you through drive-up and video banking.”

Banking at a distance is a safer option during this current pandemic and beyond as our normal lives resume. With the technological advances in banking that are now available to First Security customers, the need to handle cash, write checks, or even visit the bank has been all but eliminated. We urge our customers to take a moment to sign up for these FREE services:

Video banking through our Interactive Teller Machines gives First Security customers the ability to make a deposit, withdraw cash and coin, cash checks, transfer funds, make payments, and have an “in person” conversation through a video conference with a North Iowa-based teller. See the hours and locations where this service is available here

Our drive-up windows remain open during regular hours:

                Charles City

                Monday-Thursday 7:30am – 5:00pm
                Friday 7:30am – 6:00pm
                Saturday 8:00am – 12:00pm


                Monday-Thursday 8:30am – 5:00pm
                Friday 8:30am – 6:00pm
                Saturday 8:00am – 12:00pm

Items deposited into night drop boxes will continue to be retrieved daily Monday through Friday.

In-person visits will be conducted by appointment only and only for a demonstrated business need. Please use the contact form on our website: to schedule an appointment, or contact us at 800-272-0159. Please do not request an appointment if you’re sick. First Security will continually re-assess the situation and will announce any changes to the current plan via email, website, and social media.

First Security Bank & Trust has locations across North Central Iowa and headquarters in Charles City. Member FDIC.

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