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January 2021: First Security Begins Reopening Lobbies

January 2021: First Security Begins Reopening Lobbies

January 28th, 2021: First Security Bank & Trust is happy to announce that several lobbies will begin reopening on Friday, January 29th. See below for details:

  • Charles City, Dumont, Hampton, Ionia, Manly, Nora Springs, Rockford, Rockwell, and Riceville
  • Thornton
    • 9am - 12 pm Monday through Friday (Video Banking open regular hours)
  • Aredale, Marble Rock, and Rudd
    • To be determined

In order to reopen safely, we must be confident in our ability to maintain your health and the health of our employees, who want to continue to serve you. In a continued effort to limit the spread of infection in our communities, our lobbies are organized in a way to meet health guidelines. 

Protective barriers are in place between customers and employees, and disposable masks and hand sanitizer will be provided. Visitors are expected to wear masks, maintain social distance while in lobbies, and keep any pens they use during their visit. Please keep in mind:

  • If you'd like to visit with a banker at any location, click here to schedule an appointment
  • If you'd like to visit with a banker in Charles Cityclick here to schedule an appointment
  • Items left in night drop boxes will be retrieved each business day at locations with closed lobbies
  • We encourage you to explore the services we offer to help you bank from a distance (below)

We greatly appreciate your cooperation.


Before visiting, consider banking from a distance:

  • Online Banking and Bill Pay
    • Manage accounts 24/7, check balances and review transactions, transfer funds, pay bills, set up recurring transactions
  • Mobile Banking App and Mobile Deposit:
    • Manage accounts 24/7, check balances and review transactions, pay bills, deposit checks using your phone’s camera, turn debit cards on or off
  • Mobile Wallet: 
    • Register your First Security debit card in Apple Pay®, Google Pay™, or Samsung Pay® and make purchases touch-free using your phone
  • Online Account Opening: 
    • Open certain deposit accounts completely online
    • Using the mobile app, enter personal information by taking a photo of your driver’s license
    • Apply for mortgage loans
    • Apply for personal and consumer loans
  • Video Banking:
    • A virtual lobby available at these locations: Charles City, Hampton, Manly, Nora Springs, Riceville, Rockford, Rockwell, and Thornton.
    • First Security is the only local bank with this technology!

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