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Frequently Asked Questions

Google Pay™

  1. How do I set up Google Pay?

     

    If you don't already have the Google Pay app on your device, you can download it from the Google Play Store.

    • Open the Google Pay app
    • At the bottom right, touch +
    • Tap "Add a credit or debit card"
    • Use the camera to capture your card information or enter it manually

    Once your card has been added, wake up and unlock your device when you are ready to make a payment. Then, hold your device near the contactless reader until your device beeps or vibrates and a checkmark appears on the screen indicating your payment is complete.

  2. How secure is an Google Pay transaction?

    Your card in Google Pay is protected by your secure Android device lock-pin, password, or pattern. For your security, when making a purchase using Google Pay, you must unlock your device using device lock. All of your payment information will be encrypted with SSL (secure socket layer) technology and stored on secure servers. Your card details are never shared with the merchant when you make payments in the store.

  3. How does Google Pay work?

    To use Google Pay for purchases in-store, you must first add your eligible Card on your NFC-enabled (Near Field Communicator) Android device running Lollipop 5.0 or above. If you don't already have the Google Pay app on your device, you can download it from the Google Play Store. 

  4. Where can I use Google Pay?

    Google Pay works with credit or debit cards from participating card issuing banks on any NFC-enabled Android device running Lollipop 5.0 or higher for in-store purchases. Customers can use devices that are not NFC-enabled to make Google Pay purchases in merchant mobile apps. 

  5. Is Google Pay free?

    Google Pay is free to download and free to use. Message and data rates may apply, depending on your data plan.