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Frequently Asked Questions

Samsung Pay®

  1. What should I do if my device is lost or stolen?

    Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay. Alternatively, you can choose to erase your entire device and/or removable storage. When you lock Samsung Pay using Find My Mobile, all payments will be disabled on the device. For additional security, Samsung Pay will request the card issuer to suspend any transactions made from the device. If you locate your device, you can quickly unlock your cards by authenticating your identity by scanning your fingerprint or entering your Samsung Pay PIN.

  2. Can I use the same payment card with more than one device using Samsung Pay?

    There are no restrictions on adding the same payment card to multiple devices. For example, if you and your spouse share a credit card, you can add the card to both devices. The total number of devices you can add the same card to may vary by the card issuer. For additional information, contact the card issuer. Gift cards can only be added to one Samsung Pay account.

  3. How do I set up Samsung Pay?

    Download and install Samsung Pay

    1. From the Home screen, touch "Apps"
    2. Touch "Samsung Pay"
    3. Touch "Install" to download necessary files
    4. If there are updates to the built-in application, touch "Install"
    5. Touch "Open" to start using Samsung Pay.

    Set up Samsung Pay

    1. From the Home screen, touch "Apps"
    2. Touch "Samsung Pay"
    3. The first time you open Samsung Pay, a short introduction video will play
    4. Your Samsung account will be automatically linked to Samsung Pay. Touch "Start" to continue.
    5. Touch "Use Fingerprint" to assign your fingerprint as the verification method. If you have not registered your fingerprint on the device, you will be given the chance to add a fingerprint. We will walk you through adding a fingerprint for the first time.
    6. If you have a secure lock on your device other than a fingerprint, enter the password, PIN, or pattern.
    7. Place your finger on the Home key, and then lift it off once you feel a vibration. Repeat until you have reached 100%. To ensure your whole fingerprint is recorded, move your finger slightly each time you touch the key.
    8. Scan the fingerprint you just registered for verification.
    9. Create a Samsung Pay PIN for payment authentication and application protection.
    10. Re-enter the PIN to confirm
    11. You are now ready to add your payment cards and use Samsung Pay.

    Add a Payment Card in Samsung Pay

    1. From the Home screen, touch "Apps"
    2. Touch "Samsung Pay"
    3. Touch "Add" or, if this is the first payment card being added, touch "Add a credit card or debit card".
    4. Align your card inside the frame to automatically detect the card number and expiration date
    5. Enter the remaining information and touch "next".
    6. Review the terms and conditions and then touch "Agree to All"
    7. If necessary, select a method to authenticate your identity using a one-time password.
    8. Enter the password and touch "submit".
    9. Use your finger or a stylus to enter your signature and touch "save".
    10. Touch "done" to complete the process
    11. After your card is added to Samsung Pay, it will be verified by the payment card network (i.e. Visa, MasterCard, or American Express) and the card issuer (i.e. Bank of America, Citibank, or U.S. Bank). On average, verification will take approximately 5-10 minutes. During that time, you will be unable to use your card in Samsung Pay. (Some card holders may be required to call in to verify their debit card information)
    12. After the card is verified, it can be used immediately to make a purchase.
  4. How do I make a payment with Samsung Pay?

    You can quickly open Samsung Pay from the Home screen, Apps menu, or lock screen, even if the display is dark or off.

    1. Swipe from the bottom of the screen to the top to access your payment cards.
    2. If necessary, swipe to the left or right to access the desired card.
    3. Place your finger on the Home key to verify your identity. If you are using your Samsung Pay PIN, touch PIN and enter your four digit code.
    4. Place the back of your device against the card or NFC reader on the payment terminal.
    5. If necessary, complete the transaction on the payment terminal. For example, if you are using a debit card, you are still required to enter your Personal Identification Number (PIN). Some merchants/terminals may prompt you to verify the total charges are correct, while other will require a signature.
  5. How many payment cards can I add in Samsung Pay?

    A total of 10 payment cards can be added to Samsung Pay. These include credit cards, debit cards, and private-label credit cards (store credit cards). There is no limit to the number of gift cards that can be added to Samsung Pay.